Accommodations and Restrictions for Assistance Animals

At Cabo Surf Hotel & Spa, we recognize the importance of assistance animals for individuals with disabilities. To ensure the comfort and safety of all our guests, please review the following policies:

Room Availability

Cabo Surf Hotel & Spa has only 4 rooms specially designated for guests with assistance animals. Guests must contact the hotel by phone before making a reservation to verify availability and confirm their stay.

Permitted Areas and Restrictions

Assistance animals are only allowed in:

• The designated guest room assigned.
• A specific area within the restaurant.

They are not permitted in any other areas of Cabo Surf Hotel & Spa.

Mandatory Requirements

• Present official, updated, and legally valid documentation certifying that the animal is a registered assistance animal in accordance with current regulations.
  
  
• The animal must wear a harness, leash, and visible identification at all times indicating that it is an assistance animal.
  
  
• Guests must provide an updated veterinary certificate (issued within the last six months) confirming that the animal:
• Has received all required vaccinations for Mexico.
• Is up to date with deworming, including Ehrlichia prevention.
• Is in good overall health.
• The animal must remain under control at all times and should not bark, ensuring it does not pose a risk or disturbance to other guests and hotel staff.
• Assistance animals are not allowed on hotel furniture, including beds, sofas, and chairs.
• All required documentation must be submitted to the hotel before check-in, after confirming the reservation.

Guest Responsibilities

The guest is fully responsible for the animal’s behavior, hygiene, and well-being while inside Cabo Surf Hotel & Spa. Additionally, the guest must:

• Take their assistance animals outside the property to the public parking area for their sanitary needs.
• Clean up after the animal and bring waste bags for disposal.
• Prevent excessive noise or aggressive behavior that may disturb other guests.
• Cover any damage or repairs caused by the animal in the room or common areas.

Policy Violations

If a guest fails to comply with these policies, Cabo Surf Hotel & Spa reserves the right to:

• Deny access to the property.
• Request the removal of the animal from the premises if it poses a risk to the safety, health, or comfort of other guests.
• Apply additional charges for damages and extra cleaning.

We appreciate our guests' cooperation in following this policy.